Frequently asked questions
Should I choose Personal or Business?
Choose Personal for your own planning. Choose Business when you maintain separate portfolios and contact details for clients. Both account types use the same calculations.
What is included?
Both account types include portfolio records, wealth and cashflow views, property and retirement estimates, refinance comparisons, stress tests, suburb research and calculation summaries for supported amounts.
How is billing managed?
Stripe handles checkout, payment methods, invoices and cancellation. Advertised prices are in Australian dollars. Personal includes a 14-day free trial and Business includes a 30-day free trial, with no credit card required to start.
What can I record?
A portfolio can connect people, companies, trusts and SMSFs with property, other assets, loans, income, living expenses and tax records.
Why do record dates matter?
A calculation uses the records effective on its stated date. Dated balances and terms preserve what was known at that point instead of overwriting history.
Can I check a calculated amount?
Yes. Open a supported amount to see its calculation details, including the relevant records, dates and arithmetic.
Why is a result sometimes unavailable?
Unavailable is not zero. A required fact, classification, enacted policy or supported calculation path is missing, so PropRetire does not invent a value.
Do planning comparisons change my records?
Cash forecasts, refinance comparisons and stress tests use temporary inputs. A retirement plan saves its assumptions, while the calculated result is rebuilt from the current records.
Does a PropRetire property estimate replace my recorded value?
No. The estimate creates a separate dated valuation basis. Your source record remains unchanged and both values stay identifiable.
Are suburb scores forecasts or recommendations?
No. They summarise dated, state-relative market evidence and coverage. They do not predict returns or recommend a suburb.
Does PropRetire provide professional advice?
No. PropRetire provides educational planning estimates. Check important financial, tax, lending, legal and valuation decisions with a qualified professional.
What should I include in a support request?
Include the page and result you were checking. Never send passwords, tax file numbers or identity documents.
Where can I read about data handling?
The Data and calculations page explains saved records, temporary assumptions, calculated results, calculation details and market evidence. Read more.